30-Day Return Policy
We're confident you'll love the fit, comfort, and performance of our shoes, but just in case, we offer a 30-Day Risk-Free Trial.
You have 30 days to walk, jog, run, hike, and explore before deciding if they are right for you.
If you are not satisfied with our product, return it for a full refund. No questions asked.
Return Process
Contact us at trarun.com to request a return.
Steps to return a TRARUN purchase:
(a) Select the item(s) you wish to return.
(b) Provide the order number, actual photos, and your contact information to our operations customer service.
(c) We will reply to you within 8 to 16 hours on weekdays (1 to 2 days on non-working days).
(d) Once confirmed, please send the shoes to our designated location.
(e) Once the warehouse receives and processes your return package, your refund will be processed.
Refunds can only be posted to the original form of payment. Due to the time that shipping and bank processing typically take, refund processing may take 3 to 5 business days.
Note: Returns without prior authorization will be refused.
Refunds
We inspect returns upon receipt and notify you of the refund approval status.
If approved, refunds are processed immediately to your original payment method.
Note: Banks/card issuers may require additional processing time.
If your refund hasn’t posted 15+ business days after approval, contact us at service@trarun.com.
Exchanges
For the fastest exchange:
(1)Return the original item.
(2)Once the return is approved, place a new order separately.
The above eligibility criteria apply and require proof of purchase.
Damages & Issues
Inspect your order upon delivery. Contact us immediately if items are:
Defective/Damaged/Incorrectly shipped.
We will investigate and resolve the issue promptly.
Contact us
Email: service@trarun.com
Phone: +86 13062472401
