Please note that orders in transit cannot be canceled. However, once your order arrives, you may contact our support team to initiate a return. We will process your refund upon receipt of the returned items.
1.LOST/MISSING PACKAGES
TRARUN is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
2. SHIPPING INFO
Shipping Costs: Free shipping to all regions worldwide.
Shipping Origin: China.
Shipping Methods: FedEx, UPS.
Order Processing Time: 2-8 hours.
Shipping Time: 8-12 natural days, excluding order processing time and any potential delays caused by customs inspections.
Customs Duties: Customs duties will be covered by Trarun.
3. TRACKING INFO
You’ll receive an email with a tracking number once your order has shipped.
4. MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Contact us
Email: service@trarun.com
Phone: +86 13062472401
