1. What is a 30-day risk-free trial?
We're confident you'll love the fit, comfort, and performance of our shoes, but just in case, we offer a 30-Day Risk-Free Trial.
You have 30 days to walk, jog, run, hike, and explore before deciding if they are right for you.
If you are not satisfied with our product, return it for a full refund. No questions asked.
To start a return for gear purchased from GLUNA, visit our Returns Center.
2. Shipping and delivery
(1)Do you ship internationally?
For buyers in the United States, shipping is free. For buyers outside the United States, please contact us to confirm the actual address to inquire about the specific postage.
(2)How do I ship my order?
Orders are shipped via FedEx or UPS.
(3)How long after payment will I receive my order?
For U.S. destinations:
Your order will arrive at your doorstep within 7-10 business days.
For international orders:
Delivery times vary based on your location and local carrier operations.
For more details, please visit our Shipping Policy.
3. Returns and exchanges
(1)We're confident you'll love the fit, comfort, and performance of our shoes, but just in case, we offer a 30-Day Risk-Free Trial.
If you're within 30 days of purchase, head to our returns page to get started.
(2)Steps to return a GLUNA purchase:
(a) Select the item(s) you wish to return.
(b) Provide the order number, actual photos, and your contact information to our operations customer service.
(c) We will reply to you within 8 to 16 hours on weekdays (1 to 2 days on non-working days).
(d) Once confirmed, please send the shoes to our designated location.
(e) Once the warehouse receives and processes your return package, your refund will be processed.
Refunds can only be posted to the original form of payment. Due to the time that shipping and bank processing typically take, refund processing may take 3 to 5 business days.
(3) Please note:
To exchange an item, please return the original product for a refund and place a new order. We will process both simultaneously to ensure you receive your new product as quickly as possible.
For more details, please visit our return and exchange policy.
4. Size Guide
Every pair of GLUNA shoes features our signature precision fit design – a wide toe box allows your toes and forefoot to splay naturally, while locking down heel and midfoot stability.
For the best fit, please refer to our Size Guide.
Have specific sizing questions? Contact our customer support team.
5. Care and Maintenance
(1)How do I clean my GLUNA?
Do not machine wash or dry. Remove insoles and laces and use a damp sponge and mild soap or detergent to remove any mud and dirt.
Rinse with warm water and air dry away from direct sunlight or heat sources.
Extreme, direct heat can cause bonding agents to fail or materials to lose their functional properties.
Keep your GLUNA shoes in peak condition!
Click on our step-by-step care guide for detailed cleaning tips and long-term maintenance advice.
(2)How long do trail running shoes last?
Typically 300–500 miles (480–800 km), depending on terrain and running style. Replace them if the tread is worn or cushioning feels flat.
6. Warranty
What is your warranty policy?
At TRARUN, we stand behind our products. If there’s any issue with the quality of our shoes, we’re happy to help.
GLUNA offers a warranty for any manufacturing defects on shoes purchased from GLUNA.com for up to one year from the date of purchase. The GLUNA warranty does not cover damage caused by normal wear and tear, misuse, modifications, or neglect. Products covered under the GLUNA warranty will be replaced at GLUNA’s sole discretion.
Learn more on our warranty page.
Contact us
Email: service@trarun.com
Phone: +86 13062472401
